Warranty at Bron Jewelry

At Bron Jewelry, every piece is crafted with the utmost care and craftsmanship. However, in rare cases, a production issue may occur. That’s why we offer a one-year warranty on manufacturing and material defects.

Warranty Conditions

Our warranty applies only if the jewelry has been manufactured, set, repaired, or resized by our own expert craftsmen.

  • Warranty period: 1 year from the date of purchase.
  • Coverage: The warranty applies solely to manufacturing and material defects and does not cover damage caused by intensive wear or normal aging.
  • Important note: All gemstones, including diamonds, have a certain level of hardness and resistance to scratches. However, even the most durable stones can be damaged by strong impact or improper handling. Please refer to our Care Guide for tips on keeping your jewelry in top condition and extending its lifespan.
Warranty on Gemstones, Diamonds, and Pearls

We offer a one-year warranty on gemstones, diamonds, and pearls, provided the jewelry has been worn with care.

  • Within warranty: If a gemstone, diamond, or pearl is damaged due to a manufacturing defect, we will replace it free of charge with a comparable stone.
  • Outside warranty: Damage, scratches, or signs of intensive or improper use are not covered under warranty.
How does the warranty work?

To submit a warranty claim, please provide the following details:

  1. A description of the issue
  2. Your order number
  3. The purchase date of the jewelry

Once we receive your request, we will assess the claim and inform you of the next steps.

Did you purchase your jewelry from a Bron Boutique or an authorized Bron dealer? If so, please contact them first, they will assist you in processing your warranty request.

After the Warranty Period

If your jewelry has sustained damage after the warranty period, we’re still here to help. We will assess the repair possibilities and, where possible, offer a cost-effective solution.

Contact for Warranty Claims

Our customer service team is happy to assist you!